Do you have a showroom or shop we can visit?
We do not currently have a showroom open to the public. If there is an item which you would like to view, and would like to come by our offices here in Barnsley then please call us on 01226 388 889 for more information.
What are your opening hours?
Our lines are open 7 days a week, Monday to Saturday 9am to 5pm and Sunday 10am to 4pm. If you wish to contact us outside of these hours, please do not hesitate to get in touch via our website contact forms or email: firstname.lastname@example.org
What payment options do you accept?
Our website will process orders from any debit or credit card along with PayPal payments, Google Checkout and new this year Amazon Payments. If you wish to pay with Amex (American Express) please make your payment with either PayPal or Amazon Payment.If you experience any problems during the payment process our sales line is open 7 days a week, Please call 01226 388889.
Can items be collected from your warehouse in Barnsley?
Items can be collected but we always advise calling our customer service team to check that the item you are looking for is in stock at our main Barnsley based distribution centre as we do have other warehouse locations based off site.
I live outside the UK, can you let me know how much shipping would be for a particular item
We have excellent relationships with most of the major courier companies. DHL and Parcel Force are just a couple of the couriers we use to send items across the world. Please email email@example.com and we will endeavor to get the most competitive price. All are dispatches are fully trackable and this will be emailed to you once the order is placed
Only part of my order has arrived, when will the remainder of the order be delivered?
If you have ordered a number of items then it is possible that some of these will be dispatched directly from our suppliers and others from ourselves. Therefore unfortunately we cannot guarantee when each delivery will be made.
How much do you charge for delivery?
Delivery to most UK mainland addresses is free of charge on all orders over £40.00. Orders under £40 incur a small fee of just £4.95 to cover postage and packaging materials used to ship the order carefully to your door. Occasionally there maybe small surcharges for remote areas in the Scottish Highlands and UK surrounding Islands. To deliver we use Yodel, Hermes, DPD and Royal Mail. Once your item(s) is dispatched you will receive an email with full tracking details. If your item is sent via Royal Mail this will be 1st Class which cannot be tracked.
What does ‘kerbside delivery’ mean?
Kerbside deliveries will be made for large and heavy items that need to be delivered on a pallet. The driver is contracted to deliver to the side of the kerb only, or a safe place as far as his manually operated pallet trolley will allow. Unfortunately, any help further than this is dependent upon the individual driver and therefore we strongly recommend that you make your own arrangements following delivery. The haulier company should contact you prior to delivery in order to book it in with you at an appropriate time, so please ensure a telephone number is supplied upon placing your order.
Do I need to be in when my order arrives or can this be left somewhere?
Ideally you should be in when your order is delivered but we understand that this is not always possible. If this is the case, if you let us know a safe place that your order can be left (e.g. with a neighbour or in a shed etc) then we can request that this will be done. Please note unfortunately this is at the courier’s own discretion and therefore cannot be guaranteed.
When can I expect delivery if I place my order today?
The majority of items will be delivered the following day if orders are placed before 3pm. However, some larger items will be dispatched directly from our suppliers and could therefore take on average 3-7 working days to be delivered to you.
Can I track my order?
Once your order is dispatched from our warehouse, you'll be sent a confirmation email which will provide a tracking number and relevant website to visit so that you can track your order.
Please note that you may not be able to track your order immediately as time needs to be allowed for your order to leave our warehouse and be checked in at the courier depot.
Unfortunately any orders being sent with Royal Mail cannot be tracked, as there is no way of tracking these items.
What courier do you use to deliver?
Our main courier is Yodel, Hermes and DPD. They work on a 24-hour service from the time of your order leaving our warehouse.
For smaller items, Royal Mail will be used and for larger or heavier items, a pallet company will be used
What happens if the item purchased is unsuitable? How do I go about sending the item back?
If the item you have received is unsuitable, please contact us immediately. We can then discuss the best course of action for returning the item. Your items must be returned back to us at your own cost. In order for a full refund to be issued they must be returned in the original packaging, packed how they arrived to avoid damage and also un-used in a resalable condition.
My order has arrived damaged/broken, what do I need to do?
If your order has arrived damaged, please contact us immediately! Once delivery has been made, all damages must be reported within 7 days. It is likely that we will require photos of the damage, along with your order number. We will then contact you with the next step, depending on the situation.
How do I return a product purchased from Home and Garden Shop?
We will happily refund or exchange any item purchased on our website up to 7 days from taking delivery of your item(s). If un-suitable the item must be returned un-opened in its original packaging in a resalable condition. We cannot cover the return postage costs on un-suitable items. If your item is faulty please contact customer services who will issue you with a returns number (RN) which must be quoted on the outside of the packaging before the item can be sent back. Failure to add this number to the packaging can delay the process of any exchange or refund.